The Consumer Choice Center has published its second European Railway Index, which ranks Europe’s most passenger-friendly train stations on criteria such as cleanliness, access to destinations and crowd levels on platforms. Leipzig’s impressive Hauptbahnhof, which also serves as a shopping mall, was ranked number one with a score of 116. Vienna’s central station is relatively new, having only opened in 2021, and it comes second in the ranking with 108.
St. Pancras in London, a hub for Eurostar services to continental Europe, was ranked number one last year and it comes in third in 2021 with a score of 106. It underwent an £800 million refurbishment which was completed in 2008 and it boasts a shopping center, a coach facility and a hotel. Germany has two further stations in the top-10 – Franfurt and Munich.
This chart shows index scores by level of passenger experience at European train stations in 2021.
