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RBS calls in 7,000 staff to clear backlog after accounts are blocked | The Observer

Stephen Hester, the chief executive of Royal Bank of Scotland, was forced to issue a public apology after the bank was unable to say how much longer it would take to clear the backlog of payments for hundreds of thousands of NatWest customers affected by a computer glitch…

Amid rising anger, he had spent Saturdayat RBS’s City headquarters overseeing efforts to process the mountain of transactions delayed by the IT problem, which began on Thursday. In total, 7,000 staff were coming in on Sundayto handle customers’ queries and tackle the backlog…

In a separate message to his staff, Hester, who waived a £963,000 bonus earlier this year after a public outcry, said: “I know we’re not out of the woods yet…

via NatWest calls in 7,000 staff to clear backlog after accounts are blocked | Business | The Observer.

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