First, let me preface this by saying that I do NOT use Paypal for payment processing or subscription management. I stopped using them about 6 years ago. Their service was HORRIBLE. However, I do still have an account with them through which I occasionally pay for purchases and even more rarely, receive donations. I get maybe one or two payments through them a year. Sometimes none. So I was kind of amazed this morning to get this email from them.
Hello The Wall Street Examiner,
We’re writing to let you know about a change to your PayPal account.
Starting 10/24/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we’re making sure that there’s enough money in your account to cover potential refunds or claims.
Even though you can’t access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn’t filed a dispute, chargeback, claim, return, or reversal.
The money may be available sooner if:
- We can confirm that the item was delivered.
- Your buyer leaves positive feedback. (Applies only to eBay items)
This change isn’t necessarily permanent. We’ll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we’ll email you to let you know.
Why are my payments being held?
We reviewed your account and determined that there’s a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn’t make this decision lightly.
Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.
Questions? Let us know
We understand you’d like to have immediate access to the money you receive and we’re here to answer your questions about this change to your account.
For more information and tips on what you can do to avoid having your future payments held, please see our Frequently Asked Questions. To speak to a Customer Service representative, log in to your PayPal account and click “Contact Us” at the bottom of any page.
I did sell some snow tires on eBay about a year ago. Other than that and 2 or 3 contributions, and paying for some baseball tickets, and a few purchases, I’ve had no Paypal activity, certainly no business transactions, since 2005. My last purchase was this summer, and the last time I sold something on eBay was a year ago. So why is Paypal sending me this notice now? It suggests to me that Paypal is having cash flow problems.